Easy-to-use

We’ve designed Push to Talk to be intuitive and work with any phone or smart device.

Mobile app button - press the button

and at the touch of a button your customers will be connected.

It’s simple and secure

  • A walled gardened service

    We make sure that your details are kept completely private.

  • Like-minded people

    Speak to people who share similar interests and views.

  • Super simple setup

    Simply put connecting to our service is as easy as: press the button, receive a call.

  • Home phone or smartphone

    Our only requirement is that you have a working phone line.

How it works

Users can connect to our matching software through the free app, or with our Push to Talk button.

Step 1 Press the button

When you want to talk to someone, simply press the button.

Our matching software then works to connect you with another person who has similar interests.

Matched

We connect you with another person who has just pressed their button.

Step 2 Chat away

You'll shortly receive a phone call, and the rest is history.

You can now talk about whatever you like, for as long as you like.

This service is secure and works with the Push to Talk button or via the smart phone app.

Common questions

How do you deal with safeguarding your customer information?
Although the callers don’t know each other, it feels like a service without oversight (and we don’t record the calls because there’s no good reason to) but the call is not anonymous. We know who called whom, so either party can call us back and leave a message should they be unhappy or worried about the person they were just talking to. Because we know the caller, we can attribute that report back to the service user that it’s about.

What service management features do you provide? A prospective feature
Service providers get to organise their own service users on a dashboard, so they can create users, close accounts for users leaving the service, and see limited data about the user’s interaction with the service, e.g. the calls made (incl. date & time) and any “flags” applied to the user about their behaviour as reported by their peers (possibly this could include being able to replay the audio message that was left by the other party). Multiple “flags” on a user could indicate that Push to Talk is not suitable for them, or it could indicate a problem that the service provider would want to investigate.

Is this an emergency service?
Although there [would be/is] a way of flagging a problem with a caller, and this would show on the service provider’s dashboard immediately, PTT is only an extension of a befriending service and cannot replace emergency call/telemedics solutions (but works in conjunction for a non-emergency support network).

What happens if know is online to be connected?
A core part of the service is that the user will always receive an incoming call whenever they press the button. While the service will become more robust as the number of service users for each peer group increases, there will still be the chance that only one person in the group presses the button at one time (although they are all people, so the press times are likely to be clustered). In such an event, the call will then be connected to a “failover number”, a centralised call centre (or befriender) that is relevant to the user’s peer group. They will receive a call in the same way as normal.

Facts

Statistics and Facts

Close

There are various factors that have led us to develop Push to Talk.

  • A study of 6,500 UK men and women aged over 52 found that being socially isolated is linked with a 26% higher death risk (BBC, 2013)
  • 55 to 64-year-olds living alone has increased by 50% in the past 15 years (Age UK, 2014)
  • Around 5M over 65's are digitally excluded (Vodafone, 2014)
  • 5M elderly people see there family less than once a month (Telegraph, 2012)
  • Less than 1 in 5 elderly people are in contact with their family, friends and neighbours more than once a week. (Royal Voluntary Service, 2012)
  • Research shows that loneliness increases the risk of heart disease, blood clots and dementia (Department of Health, 2012)
  • Socially isolated adults are more likely to be admitted into early residential or nursing care (Department of Health, 2012)
  • 51% of over 75's live alone - roughly 5M (NHS, 2013)
  • 1 in 5 patients visit their GP because they are lonely (Campaign to end loneliness, 2013)
  • The Northwest had the highest antidepressant use in 2010-11 (7.2M prescriptions)

Other key factors:

  1. Huge costs to Local Authority budgets – and this has had a knock on effect on the providers ability to deliver vital services
  2. Most of the population can use either the TV or Phone – it is language agnostic and requires little technical skill.
    All elderly people should have a basic phone service (part of Local Authority requirement)
  3. If we can get these people reconnected to society, we should have a better understand of their day-to-day activity and wellbeing with the aim of preventative care rather than intervening when it is too late

References

  1. Age UK. (2014). Later Life in the United Kingdom. Retrieved from Age UK: http://www.ageuk.org.uk/Documents/EN-GB/Factsheets/Later_Life_UK_factsheet.pdf?dtrk=true
  2. BBC. (2013). Social isolation 'increases death risk in older people'. Retrieved from http://www.bbc.co.uk/news/health-21929197
  3. Campaign to end loneliness. (2013). Family doctors ill-equipped for loneliness epidemic. Retrieved from Campaign to end loneliness: http://www.campaigntoendloneliness.org/wp-content/uploads/downloads/2013/11/FINAL-GP-Polling-PR-15.11.13.pdf
  4. Department of Health. (2012). Loneliness measure to boost care for older people. Retrieved from GOV: https://www.gov.uk/government/news/loneliness-measure-to-boost-care-for-older-people
  5. NHS. (2013). Loneliness in older people. Retrieved from NHS: http://www.nhs.uk/Livewell/women60-plus/Pages/Loneliness-in-older-people.aspx
  6. Royal Voluntary Service. (2012). Loneliness amongst older people and the impact of family connections. Retrieved from www.royalvoluntaryservice.org.uk: http://www.royalvoluntaryservice.org.uk/Uploads/Documents/How_we_help/loneliness-amongst-older-people-and-the-impact-of-family-connections.pdf
  7. Telegraph. (2012). Five million elderly only have TV for company: Health Secretary Jeremy Hunt. Retrieved from Telegraph: http://www.telegraph.co.uk/health/healthnews/9693973/Five-million-elderly-only-have-TV-for-company-Health-Secretary-Jeremy-Hunt.html
  8. Vodafone. (2014). Mobile : A powerful tool for Digital Inclusion. Retrieved from Vodafone: http://www.vodafone.co.uk/cs/groups/configfiles/documents/assets/vftst050316.pdf
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